Returns & Exchanges
Please choose carefully, as we do not offer refunds.
Unworn items in perfect, saleable condition, with all original tags attached, may be exchanged within 14 days of receiving your order. No items will be accepted after this period.
Customers are responsible for any shipping or handling costs associated with returning an item. To ensure safe return, please package the item securely in its original packaging and include your receipt or proof of purchase.
How to Request an Exchange:
- To arrange an exchange, please contact us at enquiries@fiorinajewellery.com.au or +61 3 9509 2977 with your order number, details of the item you wish to return, and the piece you would like in exchange. You may select a new item from our online store, or opt for an online voucher valid for 3 years.
- Once your exchange has been confirmed, please return the item via registered post with signature on delivery to:
Fiorina Online
(+61 3 9509 2977)
Level 1, 897 High Street
Armadale, Victoria, Australia 3143
- When we receive and approve the returned item, we’ll be in touch with an expected delivery date for your replacement and any other information related to the exchange.
Please Note:
- Online purchases cannot be exchanged in-store at our Armadale location.
- Items marked 'Pre-Order' cannot be returned or exchanged.
- Sale items cannot be returned or exchanged.