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Returns & Exchanges

Please choose carefully as there is no refund for change of mind.

Unworn merchandise in perfect and salable condition, with all original tags attached, can be exchanged within 7 days of receiving your parcel. No items will be accepted after this time period. Due to hygiene reasons, there is no exchange on earrings.

The customer is responsible for any shipping or handling fees of the returned item. Please ensure that any item being returned is carefully packaged in its original packaging with a receipt or proof of purchase. 

For all exchanges:

  1. Please contact enquiries@fiorinajewellery.com.au or +61 3 9509 2977 with your order number and details of the item you are returning and the item you have chosen to exchange it for.
  2. Once you have received confirmation of your exchange you will be required to send the item back via registered post to; Fiorina Online (+61 3 9509 2977): 897 High Street, Armadale Victoria, Australia 3143.
  3. Once the item has been approved for exchange we will contact you with an expected delivery date.

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